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Increase Operational Efficiencies
 
Overview
The Department of State Treasurer is consistently looking for ways to increase efficiencies and reduce risks.  These strategies allow us to provide value to the taxpayer of North Carolina through cost savings and increased security.  We have assessed and identified operational areas for efficiency gains. 
 
As a result, we will be implementing new technologies, as well as improvements in personnel and project management, that will produce time and cost savings for the Department while allowing us to maintain a high level of service to the citizens of North Carolina.
 
Objectives
  • Increase identification, measurement, control, and monitoring of risks
  • Increase operational efficiencies through self-service capabilities and technology
  • Increase operational efficiencies through improved processes, personnel management, and project management
  • Reduce call center volume through self-service technologies
  • Complete an internal audit to enable further efficiency gains and more strategic decisions